Last Updated: 20 May 2023

At KNIPEX Sales (“we”, “us”, “our”), operating via toolskitselling.com, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our services. We cater to professional tradespeople and serious DIY enthusiasts globally, providing high-quality, reliable tools. Your trust is paramount to us, and we handle your data with the utmost care and integrity.

1. Information We Collect

We collect information that you provide directly to us, as well as data automatically collected through your use of our website:

  • Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you create an account or place an order.
  • Payment Information: Credit/debit card details (processed securely via our payment gateway), PayPal account information. We do not store full payment card details on our servers.
  • Technical Data: IP address, browser type, device information, pages visited, and usage patterns through cookies and similar technologies.
  • Communication Data: Records of correspondence if you contact us via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfil your orders, including payment processing, shipping, and delivery.
  • To communicate with you about your order, account, or inquiries, and provide customer support.
  • To improve our website, products, and services based on your usage and preferences.
  • To send you marketing communications (where you have consented), such as newsletters or promotions related to professional tools and new products.
  • To prevent fraud and enhance the security of our website and transactions.
  • To comply with legal obligations and enforce our terms and conditions.

3. Data Sharing and Disclosure

We value your privacy and do not sell your personal data to third parties. We may share your information with:

  • Service Providers: Trusted third parties who assist in operating our website, processing payments (e.g., credit card processors, PayPal), shipping orders, and marketing activities. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
  • Legal Authorities: If required by law, regulation, or legal process, we may disclose your information to comply with applicable laws or respond to valid requests from public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.

We ensure all third parties respect the security of your data and treat it in accordance with the law.

4. Data Storage and Security

Your data is stored on secure servers located in the European Union and other jurisdictions with adequate data protection laws. We implement industry-standard measures to protect your information:

  • SSL Encryption: All data transmitted between your browser and our website is encrypted using Secure Sockets Layer (SSL) technology, ensuring confidentiality during checkout and account login.
  • Access Controls: Access to your personal data is restricted to authorised personnel who need it to perform their duties.
  • Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Typically, order data is retained for 7 years for tax and legal purposes.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously review and enhance our security practices to safeguard your information.

5. Your Rights

Depending on your location (e.g., under GDPR for EU/UK customers), you have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You may update or correct inaccurate or incomplete data.
  • Erasure: You can request deletion of your personal data, subject to legal constraints.
  • Restriction: You may ask us to restrict the processing of your data in certain circumstances.
  • Objection: You can object to processing for direct marketing or other purposes.
  • Data Portability: You have the right to receive your data in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We will respond within one month, verifying your identity for security. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies are small text files stored on your device. We use:

  • Essential Cookies: Required for website functionality, such as securing your checkout process and maintaining your shopping cart.
  • Analytical Cookies: Help us understand how visitors use our site (e.g., Google Analytics) to improve performance.
  • Marketing Cookies: Used to display relevant ads based on your interests and interactions.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our website, such as the shopping cart and checkout process.

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy regularly.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: [email protected]
Address: 6 Elm Grove, Portsmouth, GB PO3V 4UN

We are committed to working with you to resolve any issues promptly and fairly.