FAQ

What types of professional tools do you specialise in?

We specialise in high-performance hand tools for professional tradespeople and serious DIY enthusiasts. Our range includes insulated VDE pliers & cutters, combination spanners (A/F, Metric, Whitworth/BA), circlip pliers, cable cutters, cantilever tool boxes, and tool kits from top-tier brands like KNIPEX, Facom, and Gedore.

Are your insulated pliers and cutters certified for electrical work?

Yes, our insulated pliers and cutters are VDE certified (1000v), making them safe for electrical work. They are designed to meet the rigorous demands of professional electricians.

How do I place an order?

Simply browse our website, add your selected items to the cart, and proceed to checkout. You’ll need to provide your delivery details and choose your preferred payment method.

Do I need to create an account to place an order?

While you can check out as a guest, creating an account allows you to track your orders, save your details for faster future purchases, and view your order history.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Is my payment information secure?

Absolutely. We use industry-standard encryption to ensure all your payment and personal details are kept secure and confidential.

Where do you ship to?

We are proud to offer efficient global delivery to most countries. Currently, we are unable to ship to parts of Asia and a few select remote regions. Please contact us if you have questions about your specific location.

What are my shipping options and costs?

Standard Shipping (DHL or FedEx): £12.95. Delivery within 10-15 business days after dispatch. Ideal for professionals who need their tools quickly.
Free Shipping (EMS): Free on orders over £50. Delivery within 15-25 business days after dispatch. A great option for budget-conscious shoppers who can plan ahead.

How long does order processing take?

Our team works diligently to process and dispatch all orders within 1-2 business days after your payment is confirmed.

Will I receive a tracking number?

Yes, once your order has been dispatched, we will send you a confirmation email containing your tracking number so you can monitor your shipment’s journey.

What is your returns policy?

We want you to be completely satisfied. If you are not happy with your purchase for any reason, you may return it in its original, unused condition within 15 days of receipt for a refund or exchange.

How do I initiate a return?

Please contact our customer service team at [email protected] to request a return authorization and instructions. Please have your order number ready.

How can I contact you?

For any questions regarding our products, your order, or delivery, please email our dedicated team at [email protected]. We are based in Portsmouth, UK.